Machitech Privacy Policy

Last updated: 12-01-2024

Machitech is committed to protecting the privacy, security, and confidentiality of personal information collected through our website and digital platforms.

This Privacy Policy explains how we collect, use, disclose, and protect personal information, and outlines your rights under applicable laws, including Québec’s Law 25, the Personal Information Protection and Electronic Documents Act (PIPEDA), and other Canadian privacy legislation.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Name
• Email address
• Phone number
• Company information
• Job title
• Information submitted through forms (contact, quote requests, job applications, service requests)

1.2 Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on the website
• Referring URL

1.3 Information from Third Parties

• Social media platforms (Meta, LinkedIn, YouTube)
• Advertising networks
• CRM or marketing tools
• Job application platforms

2. Use of Information

• Respond to inquiries, quote requests, and service questions
• Provide product information, demonstrations, and support
• Process job applications and communicate with candidates
• Improve the website, services, and user experience
• Send newsletters or promotional communications (with consent)
• Perform analytics, advertising measurement, and remarketing
• Comply with legal and regulatory obligations

We do not sell personal information.

3. Cookies and Tracking

We use cookies, pixels, and similar technologies to improve site performance, analyze usage, customize content, and deliver relevant advertising. You may adjust your browser settings to block cookies, but some features may not function properly.

4. How We Share Info

4.1 Service Providers

We may share personal information with trusted service providers such as:

• Hosting providers
• CRM and marketing tools
• Analytics providers
• Recruitment platforms

4.2 Business Transfers

Personal information may be transferred during mergers, acquisitions, or asset sales.

4.3 Legal Requirements

We may disclose information if required to comply with laws, court orders, or government authorities.

5. Security Measures

We use administrative, technical, and physical safeguards such as access controls, encryption, secure servers, employee training, and audits to protect personal information.

6. Retention of Personal Information

We retain personal information only as long as necessary for service delivery, legal compliance, dispute resolution, or business needs. Afterward, information is anonymized or destroyed securely.

7. Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate data
• Withdraw consent
• Request deletion (where legally permitted)
• Request data portability
• Opt out of marketing communications

8. Law 25 Compliance

8.1 Privacy Officer

Machitech has designated a Privacy Officer responsible for Law 25 compliance:

Privacy Officer – Machitech
René Plamondon, General Manager
loi25@machitech.com
418-268-4020

8.2 Explicit Consent

We obtain express consent for marketing, tracking technologies, optional forms, and sensitive information.

8.3 Incident Management

In case of a confidentiality incident, we assess the risk, notify the CAI and affected individuals if required, and maintain an incident registry.

8.4 Data Minimization

We collect only what is necessary for identified purposes.

8.5 Privacy Impact Assessments

PIAs are conducted when implementing new technologies, transferring data outside Québec, or using sensitive information.

8.6 Right to De-Indexation and Anonymization

Upon request, Machitech may de-index or anonymize personal information as required by Law 25.

9. International Transfers

When transferring data outside Canada, we use appropriate contractual protections and comply with legal requirements, including Law 25.

10. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

11. Contact Information

Machitech – Privacy Officer
René Plamondon, General Manager
info@machitech.com
418-268-4020

12. Changes to Policy

Machitech may update this Privacy Policy periodically. Updates will be posted on this page with a revised modification date.