PEACE OF MIND SUPPORT
Machitech offers peace of mind that goes far beyond the initial installation of your system. Our approach to service is built on long-term partnership, supporting our customers as their operations grow and evolve over the years. With lifetime remote support¹ and more than 50 certified technicians across Canada, US, Europe and Middle East, our team remains close, responsive, and ready to assist whenever needed.
From day-one setup and training to ongoing technical support and preventive maintenance, we work alongside our customers throughout the entire lifecycle of their equipment. By taking care of the technical details and adapting to changing production needs, Machitech helps ensure your cutting systems continue to perform reliably, allowing you to focus on growing your business.
BEST SERVICE IN THE INDUSTRY
Our technicians, certified partners, and distributors provide local support coverage across North America.
TEAM OF 50+
LARGEST
UNLIMITED
INCLUDED WITH YOUR MACHINE¹
MachiCare is designed to deliver complete peace of mind from day one and throughout the life of your machine. From on-site installation and customized operator training to free lifetime remote support, Machitech ensures your team is supported every step of the way. Our certified specialists are available by phone or email to quickly diagnose issues, answer questions, and keep your operations running smoothly.
In addition to direct support, MachiCare provides access to manuals, tutorials, electrical schematics, and parts documentation through our Knowledge Base, making maintenance and troubleshooting straightforward. Backed by the largest support network in the industry, most issues are resolved remotely, and when on-site service is required, our technicians are ready to step in. With MachiCare, support is included as part of a long-term partnership, not an add-on.
KNOWLEDGE BASE ACCESS
As a Machitech customer, you gain access to our Customer Portal and Knowledge Base, designed to support you well beyond installation. Inside, you’ll find manuals, tutorials, web tools, maintenance procedures, Q&As, and unloading guides to help your team operate and maintain equipment with confidence. Each machine also includes complete parts lists and electrical schematics, and with no proprietary parts, ordering replacements is simple and flexible, from Machitech directly or from your local shop of choice.
LARGE INVENTORY OF PARTS
Machitech maintains one of the largest parts inventories in the industry, with stocked locations across Canada, the United States, and the Middle East. From critical machine components and assemblies to consumables, cables, and wear parts, everything needed to keep your equipment running is readily available. With next-day shipping options when required, our parts availability helps minimize downtime and ensures long-term reliability and support for your machines.
A SINGLE POINT OF SUPPORT
With Machitech, support is simple and centralized. Our team takes ownership of the entire system, from the machine and OEM components like plasma sources, motion controls, and drives to the software that runs your operation. Whether the issue is mechanical, electrical, or software-related, you have one point of contact and one team responsible for resolution, reducing downtime and simplifying the support process for multiple machine operations.
MACHICARE+
The MachiCare+ preventive maintenance program is designed to keep your cutting equipment productive and reliable year after year. A scheduled maintenance program helps you stay ahead of potential issues by optimizing machine performance, reducing unexpected downtime, and lowering overall operational costs. MachiCare+ includes customized preventive maintenance and training, covering machine calibration, motion checks, cleaning and lubrication, alignment, consumable wear, and more, so your team can maintain peak performance with confidence thourough the life of your equipment.